Privacy Policy

This Privacy Policy describes how Accountably, LLC, doing business as FileFederalTax ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit our website at https://filefederaltax.com (the "Site") and use our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you fill out our "Get Started Today" form or contact us, we may collect the following personal information:

• First name and last name
• Email address
• Phone number
• Tax form type and filing needs
• Any additional information you choose to provide in the message field
• SMS messaging consent preferences (transactional and/or marketing)

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies

1.3 Third-Party Analytics and Tracking

We use the following third-party services that may collect information about your activity on our Site:

• Google Analytics – for website traffic and usage analysis
• Microsoft Clarity – for session recording and heatmap analysis
• Meta (Facebook) Pixel – for advertising performance tracking

These services may use cookies and similar technologies. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide tax filing services
• To send you a free quote as requested
• To communicate with you about your account, appointments, and service updates
• To send transactional SMS messages (if you have opted in), including appointment reminders, account alerts, and service notifications
• To send marketing and promotional SMS messages (if you have opted in), including special offers, tax tips, and company updates
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To detect and prevent fraud or unauthorized access

3. SMS/Text Messaging Policy

3.1 SMS Consent

We will only send you SMS/text messages if you have provided your explicit, voluntary consent through our website form. We offer two separate types of SMS consent:

• Transactional SMS: Appointment reminders, account alerts, service notifications, and other non-marketing communications related to your tax filing services.
• Marketing SMS: Promotional messages, special offers, tax tips, updates, and other marketing communications from FileFederalTax.

3.2 Consent Is Voluntary

3.3 Message Frequency and Rates

Message frequency may vary depending on your interactions with our services. Standard message and data rates may apply depending on your mobile carrier and plan. FileFederalTax is not responsible for any messaging or data charges imposed by your carrier.

3.4 Opting Out of SMS

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at support@filefederaltax.com
• Calling us at +1 (512) 264-4291

After opting out, you will receive a one-time confirmation message. You will not receive any further SMS messages from us unless you re-consent.

3.5 Help and Support

For help with SMS messages, reply HELP to any message or contact us at support@filefederaltax.com or +1 (512) 264-4291.

3.6 No Sharing of SMS Consent

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as email delivery services (EmailJS), SMS delivery platforms, and analytics providers. These providers are contractually obligated to use your information only for the purposes we specify.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• SSL/TLS encryption for data in transit
• Secure storage of personal data
• Access controls limiting who can view your information
• Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of marketing emails or SMS messages at any time
• Restriction: Request that we restrict the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at support@filefederaltax.com.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, analyze usage, and serve relevant content. Types of cookies we use include:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics, Microsoft Clarity)
• Advertising Cookies: Used to track the effectiveness of our advertising campaigns (Meta Pixel)

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through cookie settings and browser controls.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: